an order can be made on the website by following the steps as provided in the web shop. when the products are ordered you will receive a summary of your order. upon confirmation of the order, a payment in cash is requested. the payment means the acceptation of these terms and conditions of sale.
we accept Mastercard, Visa, Maestro, Bancontact, Mistercash, Paypal and ideal.
your order is complete and the contract between us is final once we confirm your order by mail and regarding your payment made by credit or debit cards, as soon as we receive approval from the issuer of your card. however, if you are based in the eu under the consumer protection distance selling regulations 2000 , you have the right to cancel your order with us, without penalty and without specifying the reason, provided you give us written notice within 2 (two) days of receipt of the product(s).
after payment, the order is prepared in order to be delivered. you will receive a confirmation of your order per e-mail and is informed of the shipping and delivery modalities.
to offer you the best service and ensure fast deliveries we have chosen to work with Post . shipping rates are Variable per destination. your rate will be automatically calculated upon order confirmation (before payment) by entering the shipping destination.
an order can be made on the website by following the steps as provided in the web shop. when the products are ordered you will receive a summary of your order. upon confirmation of the order, a payment in cash is requested. the payment means the acceptation of these terms and conditions of sale.
- My order appears to do damaged. what do i do?
all items are quality controlled and checked for any defaults before they are dispatched and delivered to customers. should you receive an item that is not in perfect condition please contact us immediately.
- How do i return an order?
for the full procedure, please read of our returns & refunds document. you can find it here.
- I’ve received the wrong product. what now?
if the order is not delivered or in case of non-conformity of the product(s) delivered, you have 7 days as from order confirmation to inform in writing. beyond those 7 days, the order will be considered as delivered and accepted by you and no exchange or reimbursement may take place.
- I have problems with my order. who can i ask for help?
we are there for you if you need any help. see for our contact details here.
